Support
We’re here to help.
Most questions are answered in the docs - and if not, send us a ticket and we’ll get back to you by email.
Before you write in, the documentation covers installation, embedding, every setting and the most common questions, and the changelog lists what’s new in each release.
Response time
We typically reply within 1-2 business days. Pro customers get priority support.
Found a bug?
Tell us your WordPress version, the page where it happens, and steps to reproduce it.
Send us a ticket
Include your website URL and, for Pro customers, your license key or order number so we can verify your plan.
Ready to bring your PDFs to life?
Pick a plan, drop in your PDF, and embed a polished flipbook anywhere on your WordPress site in minutes.
Get FlipaFrequently asked questions
Does my PDF get uploaded to a third-party server?
No. Your PDF is served from your own WordPress site and rendered entirely in the visitor’s browser. Nothing is sent to an external service.
Does it really support right-to-left languages?
Yes - Hebrew, Arabic and Persian are first-class, including correct reading order, mirrored navigation and proper cover/back behavior. RTL is where Flipa stands out.
How do I add a flipbook to a page?
Use the [flipa id="123"] shortcode, the Gutenberg block, the Classic-editor button, or the Elementor / WPBakery widgets. It also drops onto WooCommerce product pages and a [flipa_shelf] bookshelf grid.
What’s the difference between the plans?
The plans differ only by how many sites you can activate on (1 / 5 / unlimited). Every plan includes all Pro features, automatic updates and support. Choose Annual for ongoing updates and the lowest entry price, or Lifetime for a single one-time payment.
Is there a free version?
Yes - a free build is available on the WordPress.org plugin directory with the core viewer, RTL and basic embedding. The paid plans here add the full Pro feature set, auto-updates and priority support.
Can I get a refund?
Yes - every plan is backed by a 14-day money-back guarantee.